Buyer Beware
please read the whole page
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Fraud targeting seniors is especially egregious, and unfortunately, some of our competitors have resorted to unethical practices, even going so far as to misuse our name to promote their own businesses. This is a clear attempt to mislead consumers and steal business from us. Companies like Walk in Tubs Ontario and Safe Bathing Canada, who source their products from Safety Bath, have been using our name—Walk-in Tubs Ottawa—to deceive customers, including seniors. Walk in Tubs Ontario, in particular, has at least 20 online posts where they've fraudulently used our name and has even gone so far as to incorporate our name into domain names that redirect to their website" ( see videos below )
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We also own the name "Walk in Tubs Canada," which Safety Bath has been using to take business from us. These companies, selling inferior products, know that if they had a quality product, they wouldn't need to resort to such tactics. Their methods are not only dishonest but also criminal. Fraud, especially against seniors, is a serious crime, and we are actively taking steps to hold these companies accountable.
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John Wilson, the owner of Walk in Tubs Ontario, has even gone so far as to impersonate us in ads, claiming, "Welcome to Walk in Tubs Ottawa." We've gathered extensive evidence, including screenshots, showing their fraudulent activity, which we have submitted to the proper authorities.
To add to their dishonesty, they've falsely claimed that their Chinese-manufactured tubs are made in Canada. This is a blatant lie—99% of walk-in tubs, including ours, are manufactured in China, and there are no walk-in tubs manufactured in Canada. If anyone claims otherwise, ask for proof—a factory address, along with video footage of the facility.
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If you've purchased a tub from these companies, you may be eligible for a full refund up to a year after your purchase. Click on this link to post your complaint with the Competition Bureau of Canada. Complaint form (canada.ca)
We encourage you to report this fraud to the Competition Bureau of Canada, Consumer Protection, your local authorities, and the Better Business Bureau.
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We have worked hard to earn our place in this industry, investing more in our showroom than any other company in Canada and rigorously testing just about every brand of tub to ensure we offer the best to our customers. We refuse to lose business to fraudulent companies, and we will continue to fight for transparency and integrity in this industry. Seniors deserve better, and we are committed to making sure they are not deceived.
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Today's seniors have contributed immensely to building the society we live in. They’ve worked hard, paved the way for progress, and deserve to be treated with respect, care, and dignity. Unfortunately, fraudsters often target seniors, taking advantage of their trust and sometimes their lack of familiarity with newer technologies.
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Protecting seniors from fraud is a responsibility we all share. Raising awareness about common scams, helping them understand their rights, and ensuring they have access to the resources and support they need are key ways to show our respect. It’s about honoring their legacy and making sure they can enjoy their well-earned retirement years in peace and security.
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Below are just a few of the many examples of the misleading ads we are talking about
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below are videos of how Walk in Tubs Ontario has incorporated our names ( Walk in Tubs Ottawa and Walk in Tubs Canada ) into domain names that redirect to their website..note that about 3 years ago our lawyer showed John Wilson of Walk in Tubs Ontario proof that we registered and own those 2 names...the video on the left was taken on October 10th, 2024
in the picture below in the upper left corner is Safe bathing Canada's logo but as you can clearly see in the center of the page is our name with their phone number below it...
in the picture below you can clearly see our name at the top but the arrow points to where they post there website with their phone number and adress above
in the picture below, Walk in Tubs Ontario claims to be a manufacture as to which they are not, in fact they buy from a wholesaler, not even direct
in the picture below, they claim their partner is a manufacture in Canada, they are not, they buy from China
in the picture below, on Walk in Tub Ontario's website, you see their name at the top left, circled is where they use our name, trying to impersonate us clearly..this was no mistake as it did not say that beforehand, the fellow in the yellow T shirt is John Wilson
in the ad below, this is one of many where they use our name, you see by the arrow their website, address and phone number...our name is used 3 times in this ad....Walk in Tubs Ontario is well aware that we own this name as our lawyer shared that info with them
in the ad below, our name is used again by Walk in Tubs Ontario
in the ad below, Safety Bath, supplier to Walk in Tubs Ontario and Safe Bathing Canada uses our other business name " Walk in Tubs Canada"
In the screenshot below, Safe Bathing Canada claims to be a manufacture since 1992, another blatant lie, they buy from Safety Bath who buys from China, and of course none of these companies are the inventor of the walk in tubs, ask them what proof they have of being the inventor !
in the screenshot below, Safety Bath claims to be a manufacture
in the ad below, Safety Bath claims to manufacture tubs with doors while these tubs are imported from China including their inexpensive faucets
The cheapest tubs built in the industry...see below information...these tubs are supplied by Five Star Manufacturing in Hong Kong who supplies Safety Bath in Alberta, Sanspa in The U.S. and Bains Securs in Quebec. We had also bought direct but stopped selling these products as they are the most problematic tubs we ever dealt with. See why below.
in the picture below we see the inside of the tubs door covered with mold..this can be an issue with an aluminum door..this is the same tub as what Safety Bath sells which came from their supplier
below is a picture of paint chipping off an aluminum door, if it happens when the warranty runs out, guess what ? you'll be stuck paying to fix it..... same tubs as Safety Baths, and yes these companies know this happens
we've only seen 1 tub in the industry with an aluminum door frame around the doors opening, you guessed it, Safety Bath, Sanspa and Bains Securs sell it...the paint can chip off the door frame
in the picture below, the floor of this tub has about 100 cracks in it as well as the seat is cracked ( can be seen in our showroom ) yes its the same tubs those same companies sell..the manufacture also admitted its an issue, we still have their email and it can be shared...even though it may be under warranty, it cannot be repaired, the tub must be replaced and may not cover the labor costs which you would have to pay... and what an inconvenience to replace a walk in tub ..Note that these are the only tubs in the industry known to crack
in the screen shot below we refer to Rory, thats Rory from Safety Bath...Linda our new dealer had previously sold for Safe Bathing Canada admitting there was problems with their taps leaking and the paint chipping
the video below was taken while the tub was still in the clients home in Alexandria...the paint was chipping off the door and door frame and the seat was cracked.....same tubs as Safety Bath and Sanspa...again the only tubs known to crack and for the paint to chip....cheap cheap cheap
If you wish to know more, give us a call to visit our showroom where we can show you 4 brands of tubs so you can make an informed and intelligent decision. Note that our tubs do not crack, our faucets do not leak and the paint does not chip off our doors, after all, our tubs doors are finished with acrylic, just like the tubs shell. We offer the best warranty and back it up without hesitation. call today for more info...613-299-5522
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p.s, if you are a victim of fraud in this industry and don't know what to do, call us and we'll gladly help guide you